Terms of Service

These terms are between you — or the organisation you are acting for — and Vectorbea. By creating an account or using the service you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

The Privacy Policy and, where you process personal data through the service, the Data Processing Addendum form part of this agreement.

Vectorbea is a hosted platform for building and running automated workflows, including workflows that call large language models. You define workflows; we execute them, record what happened, and make that record available to you.

The service calls third parties on your behalf — model providers, and any system you connect. Those calls are made with credentials you supply. We do not control what those third parties do with what we send them, and their own terms govern that.

• You are responsible for the security of your account credentials and for everything done under your account.

• You own your workflows, your inputs and your outputs. We claim no ownership of them.

• You grant us the licence necessary to host, process, transmit and display that content in order to operate the service for you — and nothing beyond that.

• We do not use your workflow content to train models.

You may not use the service to:

• Break the law, or help someone else break it.

• Send content you have no right to send, or that infringes someone else's rights.

• Attack, overload or probe our infrastructure, or anyone else's through ours.

• Circumvent a quota, a rate limit, or a plan restriction.

• Generate content that harms people — including targeted harassment, fraud, or material that sexually exploits children.

We may suspend an account that is doing any of these, without notice where the harm is ongoing. We will tell you why, and restore access when it stops.

Each plan carries limits — runs, tokens, agents, concurrency and retention — published on the pricing page. Those numbers are the values the platform enforces. Limits resolve from the billing account that owns a workspace, not from the plan of the person using it.

Paid plans are billed in advance for the period stated at purchase. Fees are non-refundable except where the law requires otherwise. We may change prices with at least 30 days' notice before your next renewal; the change never applies to a period you have already paid for.

If a payment fails, we restrict the account rather than downgrading its plan. Your retention window is unchanged while an account is past due, because a late card must never cause your history to be deleted.

We may change, suspend or discontinue parts of the service. Where a change removes something you rely on, we will give reasonable notice and, where we can, a way to export what you would lose.

Runs, events, traces and payloads are retained for the window your plan grants, and are then deleted — removed from the database, not hidden behind a filter. Deleted data cannot be restored.

Moving to a plan with a shorter window is honoured at the old window for a grace period before the shorter one takes effect, so a downgrade does not remove history before you have had the chance to export it.

On termination we delete your workspace data within 30 days, except where we are required to keep something longer by law. Ask before then and we will help you export.

Connection secrets you store are encrypted at rest with AES-256-GCM, bound cryptographically to your workspace, and are never returned by the API or written to logs.

The service is provided “as is”. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Model output is generated by third-party systems and can be wrong, biased or fabricated. You are responsible for deciding what to do with it. Where an output drives a consequential action, use an approval gate — the product provides them for this reason.

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising from this agreement. Our total liability is limited to the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

You may stop using the service and close your account at any time. We may terminate for a material breach that is not cured within 30 days of notice, or immediately for a breach of section 4.

Sections 3 (your content), 7 (retention), 9 (liability) and this section survive termination.

We will give at least 30 days' notice of a material change to these terms, by email to the account owner. Continuing to use the service after a change takes effect means you accept it.

Questions about these terms: susmit@vectorbea.com.